Policies and Procedures

Payment

Payment is due in full at the time that services are performed. All major credit cards, cash and checks are accepted. We do accept payment through Care Credit. Care Credit financing is a third party billing and payment plan. Approval for this program can be achieved through CareCredit.com.

Referrals

Our goal is to provide the most professional care possible to all of our clients.  We are fortunate to have board certified veterinary specialists in the area to consult with as needed.   We additionally interact with several emergency hospitals which provide comprehensive care for our clients during the overnight hours. 

Return Policy

Returns will only be accepted on unopened items within 10 days of the date of purchase.

Returns will only be accepted for Frontline, Heartguard, e-collars, prescription food and treats.  We will only accept returns on items that were purchased from the Humane Society of Missouri. A cashier will have to verify the product as well as the method of payment before they can continue with the return.

If payment was in the form of cash or check a refund form will be filled out and sent to Accounting to be processed.  The client should receive the check within 2 to 3 weeks of the return.  If payment was made by credit card, the credit card that was originally charged will be credited for the amount of the return.  If the client doesn’t have the correct credit card with them, a refund form will be filled out and sent to Accounting.